Trackie This Privacy Policy explains how PT. HILLIR TUMBUH BERSAMA (“Hillir”, “we”, “us”) collects, uses, and protects personal data when you use Trackie — the web app at trackie.hillir.id, the Trackie client portal, and the developer/OAuth integration surface (together, the “Service”).
1. Data we collect
| Category | Data | Purpose |
|---|---|---|
| Contact info | Name, email address | Create and manage your account, sign in, send service emails |
| User content | Profile photo, chat messages, comments, tasks and files you upload, documents, BPMN diagrams | Provide the core features of Trackie |
| Identifiers | Account ID, device/browser identifiers for notifications | Deliver notifications about your tasks and messages |
| Optional phone | WhatsApp number (only if you enable WhatsApp notifications) | Send you notifications over WhatsApp after you verify the number |
| Billing | Plan, subscription status and payment references (card/bank details are processed by our payment partner, not stored by us) | Manage your subscription and payments |
All of this data is linked to your account. We do not collect location, contacts, health data, or browsing history. We do not use third-party analytics or advertising SDKs in the app.
2. How we use your data
- To provide, operate, and maintain the Service.
- To let you collaborate with members of your workspace and, where enabled, external clients through the client portal.
- To send notifications and essential service messages (in-app, email, or WhatsApp — you control which).
- To process payments and manage subscriptions.
- To keep the Service secure and prevent abuse.
- To respond to your support requests.
We do not use your data for advertising and we do not sell or rent it to anyone.
3. Tracking
Trackie does not track you. We do not use advertising identifiers, and we do not link data collected in Trackie with data from other companies’ apps or websites for advertising, and we do not share it with data brokers. Analytics inside the product (for example KPI and performance dashboards) are computed from your own workspace data, not from any cross-site tracker.
4. Who we share data with
- Members of your workspace. Your name, profile photo, messages, and files are visible to people in the workspaces you join.
- Client-portal guests. If your workspace enables the client portal, guests you invite can see the specific project content shared with them. External guests never enter the main app.
- Service providers. Cloud hosting and storage providers that run our servers, our notification delivery channels, and our payment processor (Duitku) for QRIS, Virtual Account, and card payments. They process data only on our instructions.
- Legal reasons. When required by applicable law or a valid request from authorities.
5. Workspaces managed by your organization
If you use Trackie through a workspace created by your company or agency, the workspace owner or admin can manage members and the content inside that workspace, and can review an audit log of administrative actions. Some requests about workspace content may need to go through your workspace admin.
6. Data retention and deletion
We keep your data while your account is active. When you request account deletion, we delete your personal data within 30 days, including from backups, unless we are required by law to keep it longer. Content you shared in a workspace that belongs to other members (for example, a task owned by someone else) may remain in that workspace without your personal identifiers.
7. Security
Data is sent over encrypted connections (HTTPS/TLS) and stored on secured servers with restricted access. Passwords are hashed. Administrative actions are recorded in a workspace audit log. No system is 100% secure, but we take reasonable measures to protect your data.
8. Your rights and choices
In line with Indonesia’s Personal Data Protection Law (UU No. 27 Tahun 2022) and other applicable laws, you can:
- Access and update your profile data inside the app.
- Control notifications per channel and per type, set quiet hours and an email digest, and turn notification email off with a one-click unsubscribe link.
- Delete messages, files, and your profile photo.
- Ask for a copy of your data, or ask us to correct or delete it.
- Request account deletion.
See Your Privacy Choices for step-by-step instructions.
9. Children
Trackie is a work tool and is not directed to children under 13. We do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.
10. Changes to this policy
We may update this policy. If the changes are significant, we will notify you in the app or by email. The effective date above shows when it was last updated.
11. Contact us
PT. HILLIR TUMBUH BERSAMA
Bandung, Indonesia
Email: [email protected]